The CAF Resource Centre at EIPA organises a seminar on “Leadership in the Context of Total Quality Management”.
It will take place in Maastricht (NL) on 11-12 December 2012.
The Common Assessment Framework (CAF) is a total quality management (TQM) tool specifically designed for the development of TQM in public sector organisations, starting with a self-assessment of organisational performance, leading to an effective improvement plan which – step by step – brings the organisation to the maturity level of Excellence.