The Common Assessment Framework (CAF) is a total quality management (TQM) tool specifically designed for the development of TQM in public sector organisations, starting with a self-assessment of their organisational performance.
Since the launch of the first version in 2000 and revised versions in 2002 and 2006, around 3000 organisations in many European countries have implemented the CAF. This CAF training will be based on the CAF 2013 version.
The training will provide a more in-depth analysis of different aspects such as:
The methodology used will combine presentations of approaches developed from various perspectives, case studies, workshops and plenary sessions.The profile of the participants to whom we address our seminar includes trainers, human resources managers as well as quality and change managers involved in introducing quality management techniques and tools as well as HR instruments in the public sector (ministries, agencies, regional and local administrations, education, police, health care, etc.).
Links:
[1] http://seminars.eipa.eu/en/activities09/show/&tid=5316