The Common Assessment Framework (CAF) is a total quality management (TQM) tool specifically designed for the development of TQM in public sector organisations, starting with a self-assessment of their organisational performance.
Since the launch of the first version in 2000 and revised versions in 2002 and 2006, around 3000 organisations in many European countries have implemented the CAF. This CAF training will be based on the CAF 2013 version.
The training will provide a more in-depth analysis of different aspects such as: